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お世話になっております, the phrase with no meaning
Alex's second line is the single most common sentence in Japanese business speech, and it says nothing. Literally it is 'we are being looked after by you' — but it is used to open a call or a mail with anyone you have a business relationship with, including someone you have never met and someone who owes you money. Its job is positional: it states that a relationship exists and that you are the one acknowledging it. Omitting it is the noticeable act. Inside a company the equivalent is お疲れ様です, equally empty and equally obligatory, which is why a Japanese office sounds, to a newcomer, like people greeting each other in formulae all day — and why Alex's face changed when the phone rang.