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Nobody says their name first
The Italian phone convention runs opposite to the German or American one. The person answering says only pronto and waits; the caller then identifies themselves. Announcing your own name on picking up would seem odd, and in older etiquette faintly unsafe. Business calls are different — there you will hear a company name — but a home or mobile call starts with a bare pronto. A few other habits. WhatsApp has largely replaced both texting and email for informal arrangements, to the point that a restaurant or a plumber may well prefer it to a phone call, and voice messages are used far more than in English-speaking countries: sending a two-minute audio note instead of typing is entirely normal across all ages. The country moved to mobile early and hard, and Italy had more mobile subscriptions than people for years. Finally, if you call an office between roughly one and three, expect nothing: the lunch break is real, and so is the answering machine.